When you use EXBASE.IO Services, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website. EXBASE.IO does not intentionally collect information from or about any individual who is under 13 years old. If you create an account or use EXBASE.IO Services, we may collect the following types of information: Contact information - your name, address, phone, email, Skype ID, and other similar information.
If you seek permissions to raise Digital Currency buy and sell limits associated with your EXBASE.IO Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government issued identification document, or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
When you use EXBASE.IO Services, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your EXBASE.IO Account, and to identify any malicious software or other activity that may harm EXBASE.IO or its users.
Finally, we may collect additional information you may disclose to our customer support team.
When you access our website or content or use our application or EXBASE.IO Services, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire
We also use Local Shared Objects, commonly referred to as "Flash cookies," to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud, and to support our sites and services.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of EXBASE.IO Services. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.
We store and process your personal and transactional information, including certain payment information, where EXBASE.IO facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. This information is not accessible to EXBASE.IO staff.
We store our customers' personal information securely throughout the life of the customer's EXBASE.IO Account. EXBASE.IO will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or EXBASE.IO Services may not be available to you.
We will never sell or rent your personal information to third parties.
Any communications we send to you will either be related to your account or will be related to EXBASE.IO services or products. In the event EXBASE.IO sends any communication to you which is not related specifically to your account, EXBASE.IO will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.
In connection with a Digital Currency transfer between you and a third party, including merchants, a third party may share information about you with us, such as your email address or mobile phone number which may be used to inform you that a transfer has been sent to or received from the third party. We may use this information in connection with such transfers to confirm that you are a EXBASE.IO customer, that Digital Currency transfers are enabled, and/or to notify you that you have received Digital Currency. If you request that we validate your status as a EXBASE.IO customer with a third party, we will do so. You may also choose to send Digital Currency to or request Digital Currency from an email address. In such cases, your user name will be displayed in an email message notifying the user of the designated email address of your action.
If you authorize one or more third-party applications to access your EXBASE.IO account, then information you have provided to EXBASE.IO may be shared with those third parties. Unless you provide further authorization, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using EXBASE.IO services.
We may share your personal information with:
Before EXBASE.IO shares your information with any third party that is not acting as an agent to perform tasks on behalf of and under the instructions of EXBASE.IO, EXBASE.IO will enter into a written agreement requiring that the third party to provide at least the same level of privacy protection as required hereunder.
If you establish a EXBASE.IO account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a EXBASE.IO website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies.
In general, we will notify you of material changes to this policy by updating the last updated date at the top of this page, and we will provide you with explicit notice of material changes as required by law. We recommend that you visit this page frequently to check for changes..
If you have questions or concerns regarding this policy, or if you have a complaint, you should first contact our support service [email protected]
Last update: 24.08.2023