1.1. This Agreement determines the conditions for the provision of services by the exchange platform.
1.2. The exchange platform is understood as the EXBASE.IO web resource, whose functions include the exchange of electronic and digital currency units.
1.3. Clients are considered to be individual citizens and enterprises who have expressed their intention to carry out an exchange operation through an exchange platform (referred to as the Platform).
1.3.1. The client guarantees that he is not a citizen of the United States, Iran, DPRK, or PRC, does not act on behalf of a company whose ultimate beneficiary is a citizen of the USA, Iran, or PRC, and is not on the sanctions lists of any state.
1.4. When the Platform and the Client are mentioned together, they are referred to as the Parties.
1.5. The parties agreed that this electronic Agreement has the force of a written contract.
1.6. This Agreement is a public offer, accepted through the registration of an exchange request on the EXBASE.IO web resource.
2.1. The services provided by the Platform are given in clause 4. The procedure for their provision is stipulated by the Regulations, the procedure of which is described in clause 5. The client is obliged to comply with the conditions of clause 9.
2.2. Exchange services are commercial. The client who made the exchange through the Platform must pay the appropriate fee.
3.1. The platform shall:
3.1.1. Convert, under the conditions described by the Regulations, EPS title units, or fiat funds from bank cards from which payment is made.
3.1.2. Provide the Client with access to information regarding the operating conditions of the Platform, as well as technical support for exchange operations via email [email protected]
3.1.3. Guarantee the confidentiality of data on transactions, including their amount and execution time. The relevant data is available only to the Client who performed the translation.
3.1.4. Restrict access of unauthorized persons to information about the conversion, except for situations requiring external arbitration, if the platform is accused of dishonest performance by the client.
3.2. The client shall:
3.2.1. Provide the operators of the Platform with accurate information for the transfer. By agreeing with this document, the client confirms that he provides complete and reliable information.
3.2.2. Specify the working E-mail to which the user has access to receive messages from the Platform and to change the details.
3.2.3. Comply with the terms of this document.
3.2.4. Notify the administration about cases of complete or partial non-execution of the transaction, as well as the occurrence of events provided for in clauses 5.4-5.6. The message must be sent within a month after the incident to the email [email protected]. Otherwise, the platform is not responsible for these funds.
3.2.5. Strictly comply with the regulatory requirements of the state within which he resides and the country to which citizenship he belongs.
3.2.6. Comply with the conditions of the laws and regulations that govern the conditions for conducting online exchange transactions.
3.2.7. Provide payment for the exchange within 24 hours from the creation of the exchange request.
3.3. The platform has the right to:
3.3.1. Suspend activities for maintenance and troubleshooting.
3.3.2. Terminate customer service if the Customer complains of fraud, requested by partners or required by the competent authorities.
3.3.3. Independently establish the amount and procedure for granting discounts.
3.3.4. Approve and change the amount of commissions for performing operations.
3.3.5. Refuse service without explanation.
3.3.6. If an error was made during the operation, the administration of the Platform has the right to demand its confirmation and confirmation of the client’s involvement in the operation using E-mail or screenshots.
3.3.7. Interrupt the dialogue with the Client demonstrating inappropriate behavior, or if he refuses to provide the information necessary to complete the application.
3.3.8. Block the transfer in the event of a situation described in clauses 5.4.-5.6.
3.3.9. In case of unjust enrichment by the Client with electronic funds of the EXBASE.IO web resource, third-party exchange services or electronic monetary currencies, the site administration has the right to suspend the execution of the application until the reasons and all the circumstances are clarified, as well as compensation for losses incurred by the Platform or other exchange services.
3.3.10. In case of the payment arriving later than the set time, as well as in case of confirmation of the transaction for more than 5 minutes due to sending funds with a commission below the recommended one, the service has the right to recalculate the exchange rate.
4.1. The platform carries out exchange operations with the participation of electronic monetary units.
4.2. Among the Partners there are banks according to the specified list.
4.3. The Platform does not have the authority to verify the legality of the Client's \ ownership of the assets used in the exchange transaction.
5.1. Conversion is carried out after receiving confirmation of receipt of money or electronic means of payment to the account of the Platform.
5.2. The exchange is considered completed after the transfer of funds to the details specified by the Client.
5.3. The client does not have the right to demand the cancellation of the operation started or the return of the funds used in the conversion.
5.4. When the Client sends funds, the amount of which does not match the request, the administration of the Platform has the right to suspend the conversion. The transfer is carried out only after the request of the Client, on the basis of clause 3.2.4. Conversion is carried out at the rate in effect at the time of contacting the support service.
5.5. The Platform employees have the right to block the exchange operation if the payment was made from someone else's account or the Client has adjusted its amount. The money is returned depending on the success of sending funds to the details after it has been circulated in the manner of clause 3.2.4. Additionally, a commission may be charged at the discretion of the administration of the service.
5.6. When carrying out an exchange operation involving cryptocurrency, you need to take into account the duration of the transfer, which takes from a quarter of an hour to several days. The employees of the Platform have no way to shorten this period.
5.7 It is forbidden to use the exchange service for multiple exchanges in order to extract the final profit due to the difference in the rates of this service. Otherwise, the platform has the right to cancel the conversion and subsequently refuse to serve the user.
5.8 Repeated sending of funds to the requisites of the application older than a day or sending funds to the exchanger's wallets without creating an exchange request will be regarded as a search for a vulnerability of the exchanger system and may lead to the loss of the sent funds and blocking the user with a refusal to further service.
6.1. The Platform employees are not responsible for mistakes made when placing an application or other mistakes of the Client when using the service. The transaction cannot be canceled even if the money was mistakenly transferred to a third party.
6.2. The platform is not responsible for the safety of the Client's equipment, thanks to which he carries out the exchange operation.
6.3. The platform is not responsible for conversion delays caused by financial institutions, EPS or the blockchain network.
6.4. The platform does not accept responsibility for losses incurred by the Client due to a misconception about the profitability of the conversion.
6.5. If the transaction was delayed or canceled due to customer error, the transaction costs are covered by the customer.
6.6. The client guarantees that he has the authority to dispose of the financial assets involved in the conversion.
6.7. If in the course of the exchange transaction, harm was caused to third parties, then the obligation to compensate it falls on the Client. The damage is deducted from the amounts provided for the exchange.
6.8. The platform guarantees the correction of the exchange of funds to the client within 5 days after the correct details have been submitted and the transfer of a valid transaction, but it does not guarantee the terms of the confirmation of the blockchain.
7.1. The Platform's management has the right to amend the terms of the Agreement at any time. The updated edition is considered eligible after it is posted on the EXBASE.IO web resource.
8.1. In the event of force majeure events, the Parties are not responsible for non-fulfillment or improper fulfillment of contractual obligations. Unforeseen circumstances include a terrorist act, military conflict, fire, cyberattack, flood, other natural disasters, government decisions, as well as lack of access to energy, telecommunication networks, and the Internet.
8.2. In case of a transaction or account being blocked by the bank or EPS, the parties act by analogy with clauses 3.2.4 and 5.5 respectively.
9.1. The Client is not entitled to use the functionality of the Platform to carry out illegal transactions. The client realizes that he will be held liable for converting doubtful funds. Responsibility arises according to the rules of the state in whose jurisdiction the violation took place.
9.2. If there has been a conversion of dubious funds, the Platform reserves the right to inform the injured party, law enforcement agencies or EPS, at their request.
9.3. To make an exchange, the Client must transfer the required amount of the corresponding currency units from the electronic wallet. The Platform employees have no grounds to verify the legality of their use, but not their origin. The client guarantees that he has legal authority to use the money in the conversion process.
9.4. Bank transfer provides for the use of the Internet banking system and EPS to ensure the security of the payment.
9.5. The platform is not responsible for the exchange operation performed by third parties with the consent of the Client.
9.6. If the Client activates the option "I agree with the exchange rules", then he expresses full acceptance of all the terms of this Agreement.